Privacy policy
Introduction
This Privacy Policy governs the manner in which Stoked Distribution (Pty) Ltd (Registration Number: 2012/123456/07) ("we", "our", or "us") collects, uses, maintains, and discloses information collected from users of our website and services in compliance with South African data protection laws, particularly the Protection of Personal Information Act 4 of 2013 (POPIA).
We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
Legal Compliance
This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa. We are registered with the Information Regulator (South Africa) as required by law.
Information We Collect
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features or resources we make available.
Types of Personal Information Collected:
| Information Type | Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Name, ID number, date of birth | Account creation, verification, service delivery |
| Contact Information | Email, phone number, physical address | Communication, delivery of services/products |
| Financial Information | Bank account details, payment records | Processing transactions, billing |
| Technical Information | IP address, browser type, device information | Website functionality, security, analytics |
| Usage Information | Pages visited, time spent, click patterns | Improving user experience, service optimization |
Special Personal Information
In accordance with POPIA, we generally do not collect special personal information (such as religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information, or criminal behavior) unless:
- You have provided explicit consent
- The processing is necessary for the establishment, exercise or defense of a right or obligation in law
- The processing is for historical, statistical or research purposes
How We Use Your Information
We collect and use your personal information for the following purposes in line with POPIA requirements:
- To provide and improve our services: Your information helps us to respond to your requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order.
- To send periodic communications: We may use the email address to send user information and updates pertaining to their order or subscription.
- To comply with legal obligations: Including but not limited to tax laws, consumer protection laws, and POPIA requirements.
Lawful Processing Conditions
In compliance with POPIA, we ensure that all processing of personal information is done in accordance with one or more of the following lawful conditions:
- Consent of the data subject
- Processing is necessary for the performance of a contract
- Processing complies with an obligation imposed by law
- Processing protects a legitimate interest of the data subject
- Processing is necessary for pursuing the legitimate interests of the responsible party or a third party
Data Protection & Security
We implement appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site in accordance with POPIA requirements.
Our Security Measures Include:
- Secure socket layer (SSL) technology to encrypt sensitive information
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Regular staff training on data protection and POPIA compliance
- Secure data storage with encryption at rest
- Incident response plan for data breaches as required by POPIA
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by South African law. Retention periods vary depending on the type of information and legal requirements.
Your Rights Under POPIA
As a data subject under POPIA, you have the following rights regarding your personal information:
- Right to Access: You may request details of personal information we hold about you.
- Right to Correction: You may request correction of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading, or unlawfully obtained information.
- Right to Deletion: You may request deletion of personal information that we are no longer authorized to retain.
- Right to Object: You may object, on reasonable grounds, to the processing of your personal information.
- Right to Complain: You may submit a complaint to the Information Regulator regarding alleged interference with the protection of your personal information.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
Information Regulator Contact Details
If you wish to lodge a complaint with the Information Regulator of South Africa:
Address: SALU Building, 316 Thabo Sehume Street, Pretoria
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
Cookies & Tracking Technologies
Our website may use "cookies" to enhance user experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Allow the website to remember choices you make
- Targeting/Advertising Cookies: Used to deliver relevant advertisements
We comply with the Electronic Communications and Transactions Act 25 of 2002 regarding the use of cookies and similar technologies.
Changes to This Policy
We reserve the right to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Notification of Changes
If we make material changes to this policy, we will notify you through prominent notice on our website or via email at least 30 days before the changes take effect, as required by POPIA.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, your dealings with this site, or wish to exercise your rights under POPIA, please contact our Information Officer:
Information Officer Details
Name: Andrew Backstrom
Email: info@getstoked.co.za
Phone: 021 201 7399
Address: Block D, Unit 4 Sure Store Storage & Business Park 70 Carmine Drive Burgundy Estate Cape Town 7441
We will respond to all legitimate requests within the timeframes prescribed by POPIA.
© 2025 Stoked Distribution (Pty) Ltd. All rights reserved. This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA).
