Refund policy

Therabody South Africa/Get Stoked Distribution Return Policy

Thank you for shopping at Therabody South Africa/Get Stoked Distribution. We are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may need to be returned for various reasons. Should you need to initiate a return, please note that all returns are subject to the terms outlined below.

Standard Free Returns

Should you need to return an item purchased from Therabody South Africa/Get Stoked Distribution for any reason, you can do so within 10 days of the date you received the product. Therabody South Africa/Get Stoked Distribution will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories. Any returns made after this period or otherwise not in accordance with these terms will not be accepted. Therabody South Africa/Get Stoked Distribution is unable to offer exchanges by mail at this time.

Purchases of Therabody South Africa/Get Stoked Distribution products from another retailer must be returned to the retailer in accordance with its return and refund policies.
Personalised items, refurbished devices, and products marked ‘Final Sale’ are not eligible for returns. Certain products may not be eligible for free returns as noted on their product pages.
Returns lacking proof of purchase may be denied.
If a returned product does not meet our criteria for "like new" condition, we may deny the refund or issue a partial refund. This partial refund will be determined based on the extent of any wear, damage, or missing parts.
Products which are damaged or defective may be returned to Therabody South Africa/Get Stoked Distribution pursuant to Therabody’s Limited Warranty.

All returns are subject to validation and approval at Therabody’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Therabody South Africa/Get Stoked Distribution may amend these terms at any time.

How do I initiate a return?

Before initiating a return, we encourage you to speak with our Customer Service Team so we may provide you with personalised support and explore possible solutions to meet your needs. Our team is dedicated to ensuring your satisfaction and are equipped with the knowledge to offer guidance and assistance.

To initiate a return, visit our Returns Centre [here].

The returns process after initiation:

You'll be prompted to provide essential details such as your order number, the item(s) you wish to return, and the reason for the return. Once your request has been authorised, a Customer Service Team member will provide further instructions, including any necessary shipping labels and return authorisation document(s). Please note the following:

Repackage your item(s) in the original box, including all accessories and packaging, and ship in accordance with the return instructions. All returns must include the Return Authorisation Document inside the return package. We recommend that you hold onto your tracking information, as we are not responsible for packages lost by the carrier.
Shipping labels will be valid for 14 days. If your return is not shipped within this time (or within the return window period), your return request and return shipping label will expire.
Returns must be received by Therabody South Africa/Get Stoked Distribution within 10 days of customer’s receipt of the product. Only authorised returns will be processed.
Once the return is marked as delivered, please allow 10-15 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.